Call handling
The questions, services and details that matter to your callers.
AI phone agents
Your Phone.
Answered.
Always.
Give callers a place to ask questions and leave the details while you focus on the work in front of you.
What happens after a call?
The details a caller provides can become a summary for your team. Booking and transfers depend on your phone and calendar setup.
We’ll agree on what the agent can handle and when a person needs to step in.
THE CALL WALKTHROUGHIllustrative · No audio
Try an example conversation
Caller
“Hi, could I get a quote for a job next week?”
Your AI receptionist
“I can take a few details so the team can follow up. What do you need help with?”
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A sample flow, not a customer recording. Your agent is configured around your business.
Enquiry summaries
Call summaries and captured details to help your team respond.
Testing & handover
Try realistic calls and agree how exceptions should be handled.
Built around your business
Phone-agent configurations are based on call-handling requirements. Quotes cover scope, usage and ongoing costs.
Discuss your phone setupPhone agent questions
Can I keep my business number?
Call forwarding can connect your existing number to an AI agent. We’ll check your current phone provider and setup before recommending an approach.
Can the AI book appointments?
Appointment booking depends on the plan and the calendar or scheduling software you use. We’ll confirm compatibility and test the booking flow before it goes live.
What happens when a caller needs a person?
We can define a follow-up process and, where supported by your setup and plan, a transfer to a person. We’ll agree on how exceptions should be handled.
Are calls recorded?
Recording and transcription options depend on your setup. The recording notice, consent process, access and retention need to be agreed for each setup. You can also contact Shawn by email.
Do you work outside Toronto?
Hyde Tech serves the Greater Toronto Area and surrounding areas. Tell me where you’re located and what needs to be done so we can confirm on-site or remote options.